Privacy Policy

1. Information We Collect

We may receive information that you voluntarily provide when you contact us, request a quote, discuss a project, or communicate with us by email, phone, or WhatsApp.

• Name, email address, phone number, company, and preferred contact details.
• Project type, budget range, timeline, goals, messages, and files or links you choose to share.
• Information contained in follow-up emails, calls, or project communications.

Our hosting and content-delivery providers may also process standard connection information, such as IP address, browser type, device information, requested pages, and timestamps, to deliver and secure the website.

2. Contact Form and Direct Communications

When you submit the contact form, the information entered is used to review your request, respond to you, prepare an estimate, and discuss possible services. Required fields are identified in the form.

If you contact us directly through email, phone, WhatsApp, or an external social platform, that provider may process your information under its own privacy policy.

3. Formspree, Analytics and Third-Party Processing

The website contact form is submitted through Formspree, a third-party form-processing service. Formspree receives the form data and delivers it to Metrixblue. Its handling of that information is also governed by Formspree's own terms and privacy practices.

If you accept analytics, the website loads Google Analytics 4 to help us understand page visits, website performance, and selected interactions. Google may process technical and usage information such as IP address, browser or device details, pages viewed, interaction events, and timestamps. We do not intentionally send contact-form contents, names, email addresses, phone numbers, or project messages to Google Analytics.

The current website also loads Google Fonts, Font Awesome and Lightbox resources from external providers, and the Contact page loads Leaflet with CARTO map tiles and OpenStreetMap attribution. WhatsApp and social links take visitors to third-party platforms. These providers may receive technical information where needed to deliver their content or service. Their own terms and privacy policies apply.

4. How We Use Information

• Respond to inquiries and provide requested information.
• Understand project requirements and prepare proposals or estimates.
• Deliver, manage, and support agreed services.
• With your consent, measure website usage and improve website performance and user journeys.
• Maintain business records and protect the website from misuse.
• Comply with applicable legal obligations and resolve disputes.

We do not sell or rent personal information. We may share information with service providers supporting the purposes above, or when legally required.

5. Cookies and Local Storage

Google Analytics 4 loads only after you select Accept in the analytics notice. Depending on Google's configuration and your browser, it may use cookies or device identifiers such as _ga and _ga_* to distinguish visits and produce usage reports. If you select Reject, the website does not load the Google Analytics tag or intentionally set analytics cookies.

The website uses metrixblue-dark-mode to remember your selected appearance and metrixblue-analytics-consent to remember your analytics choice. The session-storage key metrixblue.logoEntrancePlayed.v2 records only whether the introductory logo animation has played in the current browser session. These preferences do not contain contact information.

Third-party resources or external websites may use their own cookies or similar technologies. Their practices are controlled by the relevant provider, not Metrixblue.

6. External Links and Embedded Services

Our website links to external services, including social networks, WhatsApp, email, mapping providers, and project-related platforms. Opening those links may allow the external service to collect information under its own policies. We recommend reviewing the privacy terms of any service you choose to use.

7. Data Retention

We retain inquiry and project information only for as long as reasonably needed to respond, provide services, maintain business records, resolve disputes, or meet legal and accounting obligations. Retention periods can vary depending on the nature of the communication or engagement.

8. Data Security

We use reasonable administrative and technical measures to protect information under our control. However, no website, email service, or internet transmission can be guaranteed completely secure. Please avoid sending passwords, payment-card details, or other unnecessary sensitive information through general inquiry forms.

9. Your Choices and Rights

Depending on your location and applicable law, you may ask to access, correct, delete, or restrict the use of personal information we hold about you. You may also withdraw consent where processing is based on consent.

You can accept or reject website analytics in the consent notice. To change a saved choice later, clear this site's stored data in your browser and revisit the website. You may also contact us for assistance.

To make a request, contact us using the details below. We may need to verify your identity before completing certain requests.

10. Policy Updates

We may update this policy when website features, providers, or legal requirements change. The effective date at the top of this page identifies the latest published version.

11. Contact Metrixblue

Questions or privacy requests can be sent to hello@metrixblue.com or discussed by phone at +92 322 4532180. Metrixblue is based in Lahore, Pakistan.